Refund Policy

Last updated 4 October 2026.

There are two guarantees. Use whichever one fits. Both apply to every paid Obteno plan — Starter, Creator and Pro, monthly or annual.

3 days — changed your mind. Ask within 3 days of a charge and we refund it, minus only the credits you have spent. Spend none and you get all of it back. No questions, no form.
60 days — first-sale guarantee. Build a product with Obteno, put it up for sale, and if you still haven't made a sale by day 60 we keep working with you until you do — or refund you in full. Your choice, not ours.

Approved refunds go back to the original payment method within 5-10 business days.

What's covered

Every paid subscription — Starter, Creator and Pro, billed monthly or annually, at the amount you were actually charged
One-time purchases and add-ons bought from Obteno (for example the AI Creator Monetisation Toolkit and its order bump)

Free trials are not refundable because nothing is charged during them. Cancel before your trial ends and you are never billed at all.

The 3-day window

Within 3 days of a charge, email us and we refund it. You don't have to explain why, and there is no form.

We hold back only the credits you actually spent. Your plan includes a set number of credits; whatever share of them you used, we keep that same share of the payment and the rest comes back to you.

Spend nothing and you get the full amount back.

An example. Creator is $69 a month and includes 350 credits. Spend 38 of them and that is 10.9% of your credits, so we keep 10.9% of the $69 — $7.49 — and refund you $61.51.

Nothing else is deducted. Not the days you spent on the plan, not the files you downloaded, not the products you built and kept. Only credits actually spent.

One-time purchases carry no credits, so inside the 3 days those are always refunded in full.

Credits you have spent reduce a 3-day refund. They do not affect the 60-day first-sale guarantee below, because using them is how you qualify for it.

Every charge carries its own 3-day window — your first subscription charge, each renewal after it, and each one-time purchase.

This applies to charges made on or after 22 September 2026. Anything charged before that date is refunded in full within its 3-day window, as this policy read at the time.

The 60-day first-sale guarantee

This one is conditional, and these are the only two conditions:

You built at least one product in Obteno. A finished product — not an idea still sitting at the first step.
You put it up for sale. Somewhere a real buyer could actually buy it: your own site, Gumroad, Whop, Payhip, Etsy, Stan, Shopify, a Notion checkout — anywhere with a public link and a price on it.

If both are true, you claim within 60 days of your first paid charge, and you still haven't made a sale, you pick one:

We keep helping. You work directly with us on positioning, pricing and traffic until you land a sale. No extra cost, no time limit on that help.
We refund you in full. Every subscription charge paid on that account within those 60 days, back to your card.

Apart from the Pro monthly 1-to-1 call rule below, there is no third condition. We will not deny a claim because you spent your credits, downloaded your files, exported a sales page or an email sequence, or published the product. Using Obteno is the point — it is what qualifies you for this guarantee, not what disqualifies you from it.

Your 1-to-1 call

If your plan includes a 30-minute 1-to-1 call with Issac — Pro does, and so does Creator on a yearly plan — that call is his time. What it does to your refund depends on how you pay:

Yearly plans (Creator or Pro, paid at once or in 3): the call changes nothing. Both guarantees apply exactly as written above, before your call and after it.
Pro monthly: once your 1-to-1 call has taken place, the charges you paid up to and including that day are no longer refundable: not under the 3-day window, and not under the 60-day first-sale guarantee. Until the call happens, both guarantees apply exactly as written above. Charges made after the call keep their own 3-day window. This applies to calls that take place on or after 25 September 2026.

What we'll ask you for

Two things, and both take about a minute:

The name of the finished product in your Obteno account — we can see it, so there's nothing to attach
The public link where it's listed for sale

We check that the product exists in your account and that the link is live with a price on it. That's the whole review. If a sale has already gone through, the 60-day guarantee doesn't apply — it did what it promised — but your 3-day window on each charge still stands.

How to claim

Email issac@obteno.com from the address on your account, or reply to any Obteno email. Tell us which guarantee you're claiming, and include the sale link if it's the 60-day one. We reply within 5 business days, and approved refunds reach your bank 5-10 business days after that.

When we say no

This is the complete list of reasons a claim is refused:

The claim arrives more than 3 days after the charge (3-day window), or more than 60 days after your first paid charge (first-sale guarantee)
A 60-day claim where the account has no finished product, or the link isn't live and priced
A claim on Pro monthly for a charge paid on or before the day your 1-to-1 call took place (see Your 1-to-1 call). Yearly plans are not affected by their call
Repeat refund claims across multiple accounts, emails or cards belonging to the same person
Fraud, chargeback abuse, or a breach of our Terms of Service

Nothing else. Credit usage, downloads, exports and published outputs never count against you.

Founders Program

The Founders Program is closed to new members. Anyone who already holds a founders slot keeps it: 30 days of access without payment, so there is nothing to refund during that period. Both guarantees above apply in full to the first charge after it converts — the 3-day window runs from that charge, and the 60 days run from it too.

Before you call your bank

If you think we've got this wrong, email us first. We would far rather refund you the same week than argue with a card issuer for three months — and a chargeback filed before you've contacted us takes months longer to resolve for you than an email does.

Your statutory rights

Everything above is offered in addition to your statutory rights under the UK Consumer Contracts Regulations 2013 and equivalent EEA law, and never in place of them. Nothing in this policy limits a right you already have by law.