Privacy Policy

1. Introduction

Obteno ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal data when you use our platform.

2. Data We Collect

We collect the following information:

• Account information: email address, name, and password (hashed)
• Payment information: processed securely by Stripe — we do not store card details
• Usage data: features used, credits consumed, content generated, and session activity
• Device data: browser type, IP address, and device identifiers for security purposes

3. How We Use Your Data

• To provide and maintain the Platform and its features
• To process payments and manage your subscription
• To send transactional emails (welcome, onboarding, billing)
• To improve the Platform based on usage patterns
• To detect and prevent fraud and account abuse

4. Third-Party Processors

We use the following third-party services to operate the Platform:

• Stripe — payment processing and subscription management
• Loops — transactional email delivery and contact management
• Cloud infrastructure — database hosting, authentication, and file storage
• AI model providers — to power script generation, product building, and other AI features (no personal data is sent to AI models)

5. Data Retention

We retain your data for as long as your account is active. If you delete your account, we will remove your personal data within 30 days, except where we are required to retain it by law (e.g., billing records).

6. Your Rights

Under GDPR and CCPA, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict processing of your data
• Request data portability
• Withdraw consent at any time

To exercise any of these rights, contact us at support@obteno.com.

7. Data We Process on Behalf of Creators (Obteno Track)

Some products built on Obteno (for example, Challenge Kits) can include an optional guided tracker. When a creator's end-customer chooses to use it, they provide a first name and email and may add daily reflections. For this feature, Obteno acts as a data processor on behalf of the creator (who is the data controller): we store this information solely to operate the tracker, we never sell it, and we never use it for our own advertising.

To delete all of your tracker data, email support@obteno.com and we will remove it within 30 days.

8. Cookies & Tracking Technologies

We use essential cookies for authentication and session management. We do not use third-party advertising cookies.

We use the Meta (Facebook) Pixel to measure the effectiveness of our advertising campaigns and to understand how visitors interact with our website. The pixel collects data such as page views, button clicks, and checkout events. This data is sent to Meta Platforms, Inc. and may be used to deliver targeted advertisements on Facebook and Instagram. You can opt out of interest-based advertising through your Facebook Ad Settings or via the Digital Advertising Alliance opt-out page.

9. Children's Privacy

The Platform is not intended for users under the age of 16. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a notice on the Platform.

11. Contact

For questions about this Privacy Policy or your data, contact us at support@obteno.com.